Cardiff have announced all 2020/21 season ticket holders will be eligible to apply for a streaming pass to watch all home league matches on Cardiff City TV.
As compensation for fans being unable to attend matches in person, the club have also announced that those who choose to apply for a streaming pass will be entitled to a partial credit towards their 2021/22 season ticket, allowing for the price of the stream, £10, to be deducted.
Alternatively, season ticket holders who choose not to apply for a streaming pass will instead receive a full pro-rata credit to use towards their 2021/22 season ticket.
Good news. Cardiff City confirming what the Trust said with arrangements for credits for season ticket holders when matches are held behind closed doors.Pleased it has happened but the upset to loyal fans could have been avoided with proper consultation with all supporter groups https://t.co/TDJFTCMS4x
— CCFCSupportersTrust (@CCST1927) September 8, 2020
Club statement
With the 2020/21 Sky Bet Championship season set to commence behind closed doors, Cardiff City FC can provide the following update to Season Ticket Holders, following dialogue with its Supporters’ Club.
With 13,000 Season Tickets sold for the upcoming campaign, we’d like to thank those who have committed once again for their loyalty in these unprecedented times. Your continued support of the Bluebirds is greatly appreciated.
All 2020/21 Season Ticket Holders will be eligible to apply for a Cardiff City TV streaming pass, enabling them to watch the Bluebirds' home league matches while access to CCS is restricted.
In addition, to compensate for matches played behind closed doors, Season Ticket Holders applying for a streaming pass will also be entitled to a partial credit that can be used towards a 2021/22 Season Ticket.
This credit will be calculated from the pro-rata price of each behind-closed-doors match on your 2020/21 Season Ticket, minus the price of a Cardiff City TV Match Pass (£10) for each of these fixtures. Please note, £10 is the minimum Match Pass price permitted under the EFL’s newly agreed framework.
Alternatively, Season Ticket Holders may choose not to apply for a streaming pass, and will instead receive a full pro-rata credit against behind-closed-doors matches, for use towards a 2021/22 Season Ticket.
Credit amounts will be totalled periodically, with our intention to reconcile and confirm ahead of 2021/22 Season Ticket renewals.
To be eligible for a streaming pass, you must purchase a valid 2020/21 Season Ticket by 4th October.
Claiming your streaming pass
Season Ticket Holder streaming passes will be accessible via the ticketing section of your Bluebirds Club Account here as of 3pm on Tuesday 8th September.
Once logged in, click on ‘Buy Available Products’ and under the ‘Buy: Voucher’ section, select '20/21 Season Ticket Holder Stream Pass’. Once the pass is in your basket, proceed to confirm the purchase.
Your pass will then be listed under the 'vouchers' section at tickets.cardiffcityfc.co.uk. You will receive a confirmation email explaining how to redeem your code to watch the Bluebirds' home league games on Cardiff City TV here.
Once you have applied for a streaming pass, you will be unable to opt out of this service until fixtures resume at full capacity.
If you have problems accessing your account, or require help creating one, please email queries@cardiffcityfc.co.uk.
If you are having problems applying for your steaming pass, please contact the Ticket Office via email at tickets@cardiffcityfc.co.uk or on 033 33 11 1920.
Streaming FAQs & support
Cardiff City TV’s live video content is only available via the desktop website and through the official Cardiff City FC app.
Live video will not work through mobile browsers. Recommended desktop browsers for watching live video are Mozilla Firefox and Google Chrome.
If you experience any technical issues while streaming, please email cardifftvsupport@streamamg.com for support during the match in question.